TI-2023-19484 Aliases CVE-2023-38060 GHSA-9fvp-3hg9-xrcv

Host header injection by attachments in web service

LOW 39CWE-20Published 2023-07-24 · Updated 2025-02-13

Key facts

Attack vector: Network
Privileges required: Low
User interaction: None
Attack complexity: Low
Impact type: —
Confidentiality · integrity · availability: High · High · High
Fix status: Fixed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA.

Summary

Improper Input Validation vulnerability in the ContentType parameter for attachments on TicketCreate or TicketUpdate operations of the OTRS Generic Interface modules allows any authenticated attacker to to perform an host header injection for the ContentType header of the attachment. This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.00683 52nd percentileScored 2026-11-07

Fix Fixed OTRS (OTRS AG): 7.0.45, 8.0.35

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: No
Technical impact: Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
OTRS AG	OTRS	7.0.x to before 7.0.45; 8.0.x to before 8.0.35	7.0.45, 8.0.35	Patch available	CNA
OTRS AG	((OTRS)) Community Edition	6.0.1 – 6.0.34	—	No fix listed	CNA

OTRS VendorOTRS AG Affected 7.0.x to before 7.0.45; 8.0.x to before 8.0.35 Fixed in 7.0.45, 8.0.35 Patch available CNA
((OTRS)) Community Edition VendorOTRS AG Affected 6.0.1 – 6.0.34 Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPE	Versions	Role	Vendor
cpe:2.3:a:otrs:otrs:::::community:::*	6.0.1 – 6.0.34	Vulnerable	OTRS AG
cpe:2.3:a:otrs:otrs:::::-:::*	7.0.0 to before 7.0.45; 8.0.0 to before 8.0.35	Vulnerable	OTRS AG

cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 6.0.1 – 6.0.34 Vulnerable ·OTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:-:*:*:* Versions 7.0.0 to before 7.0.45; 8.0.0 to before 8.0.35 Vulnerable ·OTRS AG

Remediation

Fix · CNA OTRS (OTRS AG) Fixed in 7.0.45, 8.0.35

Fixed in the same release

Records fixed by the same vendor advisory or release, as the CNA lists them.

Release · 2023-07-24
OTRS 7.0.45, 8.0.35
2 records Highest priority Priority LOW 2 LOW
Other records, highest priority first
- TI-2023-19480 Code execution via System ConfigurationPriority LOW 35
Show all 2 records →

Timeline

2026-10-02 Threatist record created from CVE-2023-38060
2026-10-03 Alias added: GHSA-9fvp-3hg9-xrcv

References

Advisory 1

https://otrs.com/release-notes/otrs-security-advisory-2023-04/

Other 1

https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8

See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences